When we text you, and why.

By providing your mobile phone number and checking the SMS consent checkbox on our website forms, you are giving your express written consent to receive text messages (SMS/MMS) from The Automators Inc. ("Company," "we," "our," or "us") on your mobile device.

This consent applies to non-marketing, transactional and informational messages only, including account updates, operational notifications, appointment reminders, service updates, and customer support communications related to our AI automation services.

This SMS consent policy complies with the Canadian Anti-Spam Legislation (CASL), the U.S. Telephone Consumer Protection Act (TCPA), CTIA guidelines, and Twilio's messaging policies.

By checking the SMS consent checkbox on our forms, you consent to receive the following non-marketing messages from The Automators Inc.:

• Appointment reminders and confirmations
• Service updates and operational notifications
• Project status updates and communications
• Account notifications and important announcements
• Customer service and support messages
• Responses to your inquiries

Note: We do not send promotional or marketing SMS messages. All SMS communications from The Automators Inc. are strictly transactional and informational in nature.

Message frequency varies based on your interaction with our services. All messages are non-marketing in nature:

• Appointment messages: as needed for scheduling confirmations and reminders
• Account notifications: as needed for account updates and important announcements
• Service messages: as necessary for customer support, project updates, and service delivery

Typical message frequency is 1–5 messages per month depending on your service engagement level.

Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to all SMS messages sent and received. We do not charge additional fees for our SMS communications.

Message and data rates depend on your mobile service plan. Contact your wireless carrier for information about your messaging plan and potential charges.

We are not responsible for any charges incurred from your wireless carrier for receiving our messages.

You can stop receiving SMS messages from us at any time by using one of the following methods:

Alternative opt-out methods:

• Email us at [email protected]
• Call us at +1 (866) 335-9561
• Contact us through our website contact form

After you opt out, you will receive one final confirmation message, and then no further messages will be sent to your number. To resubscribe, you will need to opt in again through our website or by contacting us directly.

If you need help with our SMS program or have questions about our messages:

Additional support options:

• Email: [email protected]
• Phone: +1 (866) 335-9561 (toll-free)
• Business hours: Monday – Friday, 9:00 AM – 5:00 PM MST

All SMS messages will be sent from The Automators Inc. and will clearly identify us as the sender. Messages may be sent from:

• Short codes or phone numbers provided by our SMS service provider (Twilio)
• Messages will include our business name or clearly identify The Automators Inc.
• All messages will comply with carrier identification requirements

Your mobile phone number and SMS consent information will be:

• Stored securely and used only for the purposes described in this consent
• Not sold, rented, or shared with third parties for their marketing purposes
• Protected in accordance with our Privacy Policy
• Retained as required by law and for record-keeping purposes

We may share your information with our SMS service provider (Twilio) and other trusted service providers who assist in delivering our services, under strict confidentiality agreements.

Our SMS program complies with:

• Canada: Canadian Anti-Spam Legislation (CASL)
• United States: Telephone Consumer Protection Act (TCPA)
• Carriers: CTIA guidelines and wireless carrier requirements
• Platform: Twilio Messaging Policy and Acceptable Use Policy

We reserve the right to suspend or terminate SMS communications to comply with legal requirements or platform policies.

We maintain records of your SMS consent including:

• Date and time of consent
• Method of consent (web form, verbal, written, etc.)
• IP address and device information (for web consents)
• Copy of consent language presented
• Opt-out requests and confirmation

We may update this SMS consent policy from time to time to reflect changes in our practices, legal requirements, or service providers. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an SMS notification about significant changes
• Updating the “Last updated” date at the top of this page

Your participation in our SMS program is also governed by our Terms of Service. By consenting to receive SMS messages, you also agree to those terms.

If there is any conflict between this SMS consent policy and our Terms of Service, the terms of your specific service agreement with us will govern.