AI customer service for a Fairfield tourism operator
Multi-location restaurant groups in Fairfield Ca face high call volume across the day for reservations, menu questions, and order updates. AI voice + chat handles routine inquiries across locations, routes time-sensitive requests to the right host stand, and keeps the conversation in the customer language end to end.
Outcomes
- Phone-line abandonment rate cut by 60% during dinner rush
- Cross-location routing with the correct host stand reachable
- Multilingual support without adding bilingual staff
- Reservation no-shows reduced via SMS confirmation