AI customer service for a Santa Clara tourism operator
Event venues in Santa Clara (corporate, wedding, conference) handle long-cycle inquiries that arrive at all hours. AI voice + chat gathers the event scope, walks the prospect through space options, and routes serious inquiries to the venue coordinator with the brief already drafted.
Outcomes
- Inquiry-to-tour conversion lifted with same-day responsiveness
- Coordinator time saved on initial-discovery calls
- Multilingual prospect intake without added desk staff
- CRM-routed handoff with venue and date pre-cleared