AI customer service for a Nelson tourism operator
Tour operators in Nelson field a constant stream of inquiries about availability, pricing, and special-group bookings — often from international travelers ahead in the time zone. AI voice + chat handles the discovery conversation, checks calendar availability, and books or quotes in customer language.
Outcomes
- International-traveler inquiries captured 24/7 without expanded staff
- Discovery conversation handled in 7+ languages
- Calendar-integrated bookings without operator pull-through
- Group-quote handoffs to the operator with all context preserved