Back-office automation for a Courtenay business
Retail operators serving Courtenay run multi-channel back offices — supplier orders, e-commerce fulfillment, returns, customer-service overflow. AI routes the routine work, escalates real customer issues, and keeps the operations team focused on margin and merch decisions.
Outcomes
- Customer-service ticket volume reduced 50%+ through automated responses
- Returns and exchange flow handled in customer self-service
- Supplier ordering reconciled against POS automatically
- Ops staff redirected to merchandising and margin work