AI customer service for a Colwood tourism operator
Hotels serving Colwood guests need to capture inbound booking inquiries in guest language at any hour. AI voice + chat takes the booking, answers questions on amenities and policies, and offers upgrades — handing off to the front desk for complex requests with all context already gathered.
Outcomes
- Direct-booking conversion lifted 15–25% with 24/7 multilingual coverage
- Front-desk call volume cut by half during peak hours
- Upsell prompts surfaced at the right moment in the booking flow
- PMS-integrated handoff with guest-history context