AI Agent Development · Chatbots & Conversational AI
Chatbots thatactually help.
Smart conversational AI for both customers and employees. Customer support, IT helpdesks, and knowledge retrieval, with instant, accurate responses across every channel.
Customer & employee botsMulti-channel50+ languages
A complete chatbot ecosystem.
Conversational AI that serves both customers and employees with specialised knowledge.
Customer support bots
Handle inquiries, troubleshooting, order status, and returns, then escalate complex issues to humans seamlessly.
Employee help bots
Instant assistance for HR questions, policies, benefits, and general workplace inquiries.
IT helpdesk
Password resets, software troubleshooting, system access, and technical issue resolution.
Knowledge retrieval
Intelligent search across company documents, procedures, and institutional knowledge.
Multi-channel
Deploy across web, mobile, Slack, Teams, and WhatsApp, anywhere your users live.
How it works
How does a custom AI chatbot work?
01
Map the conversations
- We sit with your team and pull real chat logs and ticket history
- Find the questions that eat the most hours
- Shortlist the intents and review every channel
02
Ground the AI in your knowledge
- Connect your documents, FAQs, and product data
- Build a retrieval layer so answers come from your facts
- Require source citations so your team can verify
03
Wire up actions and handoff
- Connect the bot to your CRM and helpdesk
- It looks up orders and opens tickets, not just talks
- Route hard cases to the right person with full context
04
Launch, measure, and tune
- Ship to your channels and watch live transcripts
- Tighten responses every month
- Report on deflection and satisfaction
Who are custom chatbots for?
The same platform powers customer support, internal help desks, sales qualification, and knowledge assistants, with each bot designed around the questions it faces.
Customer-facing bots
- Website and mobile app integration
- Product recommendations and support
- Order processing and tracking
- Lead qualification and sales support
Employee-facing bots
- Slack, Teams, and internal portal integration
- HR policy and benefits guidance
- IT support and password assistance
- Company knowledge base access
Smart escalation
- Auto-route complex issues to specialists
- Pass full conversation context to human agents
- Suggest articles and resources mid-chat
- Continuous learning from real conversations
Multilingual
- Auto-detect caller language
- Native-level fluency in 50+ languages
- Cultural context for localised responses
- Consistent brand voice across markets
Streamline every conversation.
Up to 80% faster resolution
Resolve queries instantly without waiting for human availability.
Up to 90% ticket reduction
Handle common queries automatically across all channels.
24/7 availability
Round-the-clock support regardless of time zones or schedules.
Vendor-agnostic by design. Pick the right tool, every time.
We integrate with the platforms your team is on today. No rip-and-replace. We mix what fits and keep up with the new stuff so you don’t have to.
n8nMakeZapierOpenAIAnthropicGoogle GeminiElevenLabsPythonTypeScriptNext.jsSupabaseAWSAzureVercelSalesforceHubSpotSlackAirtableNotionMonday.comStripeQuickBooksTwilioMicrosoft 365Google WorkspaceGitHubPinecone
n8n
Make
Zapier
OpenAI
Anthropic
Google Gemini
ElevenLabs
Python
TypeScript
Next.js
Supabase
AWS
Azure
Vercel
Salesforce
HubSpot
Slack
Airtable
Notion
Monday.com
Stripe
QuickBooks
Twilio
Microsoft 365
Google Workspace
GitHub
Pineconeand many more…
What clients say
Real teams. Real conversations.
“Working with Jesse and Chad has been overall a great experience. They take the time to walk you through new developments in the AI world and how they can be implemented to better serve your company. The Automators are thorough and professional bringing a level of expertise to each process. Would highly recommend to anyone trying to build their business through the use of AI technology.”
“The Automators are my AI strategy partner. I wasn't even sure as to what was possible with AI, but over the discovery call they uncovered areas where I could implement AI. I've already seen a large ROI on my investment, and they continue to be my partner to help me find new solutions for my business. They have the utmost professionalism, and I can't recommend them highly enough!”
“Jesse & The Automators are knowledgeable, forward thinking, and true experts in the ever evolving world of AI and automation. For any business looking to streamline and become more efficient. Reach out to them as one of your strategic partners, you won't be disappointed!”
“Jesse sent me a ready-to-use prompt that was very helpful!”
“Helpful customer service helping me with retell ai”
“Reliable team that went above and beyond!”
What's the difference between customer-facing and employee-facing chatbots?
Customer-facing chatbots handle external inquiries on websites or social media. Employee-facing chatbots integrate with internal tools like Slack or Teams to help with HR, IT, and knowledge access. Both use AI but are trained on different data and integrated into different platforms.
Can chatbots integrate with our existing systems and databases?
Absolutely. Our chatbots integrate with your CRM, helpdesk, knowledge base, ERP, and any other systems via APIs. They pull real-time data, create tickets, update records, and trigger workflows across all your platforms.
How do chatbots handle questions they don't know the answer to?
Intelligent escalation seamlessly hands off to human agents when needed. The AI provides full conversation context and can collect information while waiting. It also learns from these interactions to improve future responses.
What channels can you deploy chatbots on?
Websites, mobile apps, Slack, Microsoft Teams, WhatsApp, Facebook Messenger, Instagram, and other messaging platforms. We can also create custom integrations for your specific channels.
How long does it take to train a chatbot for our business?
Initial deployment typically takes 2 to 4 weeks depending on complexity. We train the chatbot on your documentation, FAQs, and knowledge base. The AI continues learning from real conversations.
Can chatbots understand different languages and dialects?
Yes. Our chatbots support multilingual conversations with automatic language detection. They respond in dozens of languages, ideal for diverse customer bases or global teams.
How do you stop the chatbot from making things up?
We ground every answer in your own content using retrieval augmented generation, so the model pulls from your documents instead of guessing. When a question falls outside the knowledge base, the bot says it is not sure and offers to connect a human rather than inventing a response. You can also require source citations on answers so your team can verify them.
Is our data secure, and where does it live?
Your knowledge base and conversation logs stay in infrastructure you control or in vetted providers under signed data agreements. We do not use your data to train public models, and access is scoped per integration with least-privilege keys. Sensitive fields can be masked before they ever reach the model.
What does it cost to run a chatbot day to day?
Ongoing cost has two parts: model usage (priced per conversation, which we estimate from your volume during scoping) and an optional support retainer for tuning and monitoring. Most clients find the deflected ticket volume covers the running cost many times over. We size everything to your traffic before you commit, so there are no surprise bills.
Can the chatbot hand off to a live agent without losing context?
Yes. When the bot escalates, it passes the full transcript, the detected intent, and any data it already collected straight to your agent in Slack, Teams, or your helpdesk. The customer never has to repeat themselves, and the agent picks up exactly where the conversation left off.
Ready to deploy?
Smarter conversations. Happier customers.
Free 30-minute scope call. We'll map your top conversations and tell you exactly where chatbots will move the needle for your business.
- No commitment required
- Reply within 24 hours
- Serving Canada, the U.S. & Worldwide