01
Map the conversations
We sit with your team, pull real chat logs and ticket history, and find the questions that eat the most hours.
- Conversation audit
- Intent shortlist
- Channel review
Service 02 · Chatbots & Conversational AI
Chatbots thatactually help.
Smart conversational AI for both customers and employees. Customer support, IT helpdesks, knowledge retrieval — instant, accurate responses across every channel.
Customer & employee botsMulti-channel50+ languages
Last updated: June 2026
A complete chatbot ecosystem.
Conversational AI that serves both customers and employees with specialised knowledge.
Customer support bots
Handle inquiries, troubleshooting, order status, returns — and escalate complex issues to humans seamlessly.
Employee help bots
Instant assistance for HR questions, policies, benefits, and general workplace inquiries.
IT helpdesk
Password resets, software troubleshooting, system access, and technical issue resolution.
Knowledge retrieval
Intelligent search across company documents, procedures, and institutional knowledge.
Multi-channel
Deploy across web, mobile, Slack, Teams, WhatsApp — anywhere your users live.
From transcripts to a working bot.
A clear four-step path from your real conversations to a chatbot that resolves them.
02
Ground the AI in your knowledge
We connect your documents, FAQs, and product data into a retrieval layer so answers come from your facts, not guesses.
- Knowledge ingest
- RAG index
- Source citations
03
Wire up actions and handoff
The bot does not just talk. We connect it to your CRM and helpdesk so it looks up orders, opens tickets, and routes hard cases to the right person.
- System actions
- Escalation rules
- Context pass-through
04
Launch, measure, and tune
We ship to your channels, watch live transcripts, and tighten responses every month against deflection and satisfaction.
- Live transcripts
- Monthly tuning
- Deflection reporting
Tailored to every audience.
Different audiences need different bots. We design them to fit.
Customer-facing bots
- Website and mobile app integration
- Product recommendations and support
- Order processing and tracking
- Lead qualification and sales support
Employee-facing bots
- Slack, Teams, and internal portal integration
- HR policy and benefits guidance
- IT support and password assistance
- Company knowledge base access
Smart escalation
- Auto-route complex issues to specialists
- Pass full conversation context to human agents
- Suggest articles and resources mid-chat
- Continuous learning from real conversations
Multilingual
- Auto-detect caller language
- Native-level fluency in 50+ languages
- Cultural context for localised responses
- Consistent brand voice across markets
Plugs into your existing stack.
We are model-agnostic and system-agnostic. We pick the tools that fit your job, then connect them.
Models and retrieval
- OpenAI GPT-4o and GPT-4.1
- Anthropic Claude
- Google Gemini
- Pinecone vector search
Channels and systems
- Slack and Microsoft Teams
- WhatsApp and Messenger
- HubSpot, Salesforce, GoHighLevel
- Zendesk, Intercom, Freshdesk
Streamline every conversation.
Up to 80% faster resolution
Resolve queries instantly without waiting for human availability.
Up to 90% ticket reduction
Handle common queries automatically across all channels.
24/7 availability
Round-the-clock support regardless of time zones or schedules.
Real teams. Real conversations. Real outcomes.
“Built me a beautiful, modern website that exceeded all expectations. SEO and AIEO optimisation has dramatically improved our visibility and lead generation.”
“Managing a construction company means juggling countless daily tasks. The Automators optimised our internal processes and our operations run so much smoother now.”
“They helped us launch our MVP with incredible success — 2,000+ active users and 800+ paid subscribers. Their technical expertise has been instrumental.”
What good chatbots move.
Representative outcomes from conversational AI deployments we have shipped.
42%
Lower average handling time68%
Conversations resolved without a human3.5x
Faster first response across channelsWhat's the difference between customer-facing and employee-facing chatbots?
Customer-facing chatbots handle external inquiries on websites or social media. Employee-facing chatbots integrate with internal tools like Slack or Teams to help with HR, IT, and knowledge access. Both use AI but are trained on different data and integrated into different platforms.
Can chatbots integrate with our existing systems and databases?
Absolutely. Our chatbots integrate with your CRM, helpdesk, knowledge base, ERP, and any other systems via APIs. They pull real-time data, create tickets, update records, and trigger workflows across all your platforms.
How do chatbots handle questions they don't know the answer to?
Intelligent escalation seamlessly hands off to human agents when needed. The AI provides full conversation context and can collect information while waiting. It also learns from these interactions to improve future responses.
What channels can you deploy chatbots on?
Websites, mobile apps, Slack, Microsoft Teams, WhatsApp, Facebook Messenger, Instagram, and other messaging platforms. We can also create custom integrations for your specific channels.
How long does it take to train a chatbot for our business?
Initial deployment typically takes 2–4 weeks depending on complexity. We train the chatbot on your documentation, FAQs, and knowledge base. The AI continues learning from real conversations.
Can chatbots understand different languages and dialects?
Yes. Our chatbots support multilingual conversations with automatic language detection. They respond in dozens of languages — ideal for diverse customer bases or global teams.
How do you stop the chatbot from making things up?
We ground every answer in your own content using retrieval augmented generation, so the model pulls from your documents instead of guessing. When a question falls outside the knowledge base, the bot says it is not sure and offers to connect a human rather than inventing a response. You can also require source citations on answers so your team can verify them.
Is our data secure, and where does it live?
Your knowledge base and conversation logs stay in infrastructure you control or in vetted providers under signed data agreements. We do not use your data to train public models, and access is scoped per integration with least-privilege keys. Sensitive fields can be masked before they ever reach the model.
What does it cost to run a chatbot day to day?
Ongoing cost has two parts: model usage (priced per conversation, which we estimate from your volume during scoping) and an optional support retainer for tuning and monitoring. Most clients find the deflected ticket volume covers the running cost many times over. We size everything to your traffic before you commit, so there are no surprise bills.
Can the chatbot hand off to a live agent without losing context?
Yes. When the bot escalates, it passes the full transcript, the detected intent, and any data it already collected straight to your agent in Slack, Teams, or your helpdesk. The customer never has to repeat themselves, and the agent picks up exactly where the conversation left off.
Ready to deploy?
Smarter conversations. Happier customers.
Free 30-minute scope call. We'll map your top conversations and tell you exactly where chatbots will move the needle.